Faq's

Answering your questions

If you’re thinking of booking a Calmare Apartment for the first time, you may find our FAQ section useful.

If you have any other queries that have not been covered below, please do not hesitate to contact us on:

+34 674873384

info@calmareapartments.com

How do I find the property?

All the information and directions will be emailed to you one week prior to your arrival date.

What are the check-in and check-out times?

Check-in is at 3 PM, and check-out is at 11 AM. Earlier check-in or late check-out may be possible; please speak to our team the day before your arrival to check availability.

What should I bring?

Our properties are set up as a ‘home away from home’ and include basic supplies for your first night or two, such as toilet paper and washing powder. Please bring your own food, drink, and personal toiletries.

Can I organize parties?

No, we have a strict no-party policy. Only registered guests are allowed on the property.

Are pets allowed?

Small pets are allowed upon inquiry. Please contact us before booking, as extra cleaning costs may apply.

Do I need to clean before leaving?

A checkout cleaning service is included; however, we ask guests to leave the apartment clean and tidy, including washing used utensils and disposing of rubbish properly.

Can I book and pay online?

Yes, you can book and pay directly online.

What if I need to cancel?

Please read our cancellation policy carefully and then contact us for assistance.

Is there Wi-Fi in the properties?

Yes, fast fiber Wi-Fi is provided in all apartments.

Is smoking allowed?

All properties have a no-smoking policy. If smoking outside, please stand clear of windows and dispose of cigarette butts in the bin.

What if I have special requests?

Please email us with any special requests, and we will respond as soon as possible.

Are linens and towels provided?

Yes, all properties include a full linen service. Additional linen can be rented for an extra cost.

Can I arrive earlier than check-in time?

Early arrivals may be possible; please check with us in advance.

Is there parking available?

Yes, free parking is available on the premises.

What if I forget the access code?

You can contact our local representative to have the code reissued.

How do I contact customer service?

Customer service contact details are available on our website.

Is there a cot and highchair at the properties?

Cots and highchairs can be provided upon request for an extra cost.

Do I have to pick up keys to the property?

Yes, you will be contacted one week prior to your arrival to arrange check-in and key delivery.

What shall I do if something breaks during my stay?

Please report any accidents as soon as possible, and we will find a solution.

Is there a maximum number of people who can stay at the properties?

Yes, only the number of guests specified in the property description is allowed.

What if I need to cancel my holiday?

If your circumstances change, please contact us as soon as possible. We will do our best to help amend your booking, subject to approval. For complete cancellations, refer to our Booking Conditions and notify us immediately.